Over the past few weeks I’ve experienced a number of technology failures, some of which are in my control and others I’m reliant on others to fix.
The battery on the robot mower failed (the second battery in 8 years). Unfortunately it isn’t something I can do myself and it has to be fitted by the mower services where I bought it. It was a 30 minute job so the grass didn’t grow too long while I waited for it to be fixed.
- The App that runs my Sonos sound system was updated and like thousands of other users across the globe it lost many of the features that were in the older system. The Sonos community website has gone into meltdown with users calling for the resignation of the CEO.
- The home car charger is struggling to charge the car overnight due to a firmware upgrade
- My smart meters have stopped sending meter readings to Octopus Energy
The air circulation system controller died.
This unit in the loft extracts air from inside the house and through a heat exchanger brings in warm air from outside.
It has been working non-stop for the past 10 years however the system controller went blank.
After discussing the issue with an engineer at Systemair (suppliers & installers) I ordered a new controller. On fitting the new controller it still didn’t work. The suggestion was it might be the cable between the controller and the unit so I changed it – that didn’t get it working. It now points to a failed board in the main unit. This requires a service engineer visit. Watch this space
I think we all rely on technology to make life easier but when it starts to fail we sometimes find it very exasperating.
Bit of a catalogue of problems there.
But as someone who’s career was essentially predicated on the fact that IT systems often didn’t work properly, just think how many engineers all your problems are keeping in work. I mean, if technology just worked all those people would be unemployed, and you wouldn’t want that, would you 🙂
I’d rather spend my time doing something constructive rather than chasing people to give me clear answers which resolve the problem.
At the moment I feel like I’m supporting the whole of the tech support industry.