<span style="color: #0000ff;"><em><a href="http://pigyard.com/wordpress/wp-content/uploads/2019/08/Customer-Service-Rant.jpg"><img class="alignright  wp-image-5799" src="http://pigyard.com/wordpress/wp-content/uploads/2019/08/Customer-Service-Rant-200x107.jpg" alt="" width="267" height="143" /></a>Have service industries learned nothing over the last ten years? Is customer loyalty worth nothing? Do large service providers think we're stupid?</em></span>

These are the questions I've been asking myself over the past few weeks. I've been a customer of TalkTalk for over ten years, before it was even called TalkTalk. The customer service has never been good but I stuck with them because they were cheap. As my Broadband fibre, phone anytime, and international contract came to an end I expected TalkTalk to contact me and say here's a better deal for you and switch me onto the new deal but Oh No! My contract goes from £39 pcm to £52 pcm. So I decide to switch, select Plusnet and I'm now paying £31 pcm. When TalkTalk find out I'm switching they send me two letters and eventually phone me. I go through my usual rant about customer loyalty and how it isn't valued so the agent offers me a new deal for £28. She's amazed when I refuse but I'm explain my principle that if you cannot offer me the best deal from day one then I'm not interested. TalkTalk loses another customer and I learn that nothing has changed.

Having moved my landline telecoms to Plusnet I decided to take a look at my mobile account with Tesco who I've been with for many years. I've been paying £10 pcm for 1Mb data, 750 minutes and 5,000 texts. I've switched to Plusnet Mobile paying £8 pcm for 6Mb data, unlimited minutes, unlimited texts. So I'm paying £2 less and getting so much more. Within days of asking for my PAC code Tesco contacted me to ask if I'd like to discuss a better deal. <span style="color: #0000ff;"><em>Hey guys, why aren't you giving this loyal customer the best deal already?</em></span> The answer is because you don't value my loyalty.

Of course the transition hasn't completed yet so if you don't hear from me for a few days or you cannot contact me then you'll know why. Watch this space and wish me luck...