<a href="http://pigyard.com/wordpress/?attachment_id=262" rel="attachment wp-att-262"><img class="alignright size-thumbnail wp-image-262" title="customer-service" src="http://pigyard.com/wordpress/wp-content/uploads/2011/11/customer-service-200x142.jpg" alt="" width="200" height="142" /></a>Today I’ve experienced two excellent services. I bought a piece of house design software from Amazon (Grand Designs 3D) but when I loaded it onto my PC and started using it there were some buttons that didn’t work, it left lines across the drawing after I’d deleted them and in one occasion there was a room drawn on the plan but when I looked at it in 3D the room didn’t exist – crazy. Anyway Amazon have a policy of not taking software returns however after my initial email I then requested a phone conversation and dropped in conversation the words “Sale of Goods Act” and “fit for purpose”. Low and behold without further quibble they sent me a returns label and agreed to refund me the £80. I also arranged for the collection from our doorstep. I got a really good feeling about this and it has enhanced my confidence in Amazon.

The second example was Purple Parking who we’re booked to park with at Heathrow. I went to the DVLA on Monday and moved the Honda registration P19 YRD onto the Smart car and therefore the Honda returned to its original registration (that was a painless exercise too) and therefore I had to let Purple Parking know about the change. They picked up the phone in seconds, understood exactly what I was saying and within less than a minute the whole transaction was complete. Why can’t all customer service be like this? I feel really good about these two experiences.