Hi Martin - you're so right and although the junior doctor was very apologetic, it was not his fault and it was obvious he was working in an organisation that is poorly managed. At one point today there must have been 3 doctors and 6 nurses sitting around the nurses station. There are only 2 PCs there so they weren't writing up case notes. Why couldn't one of them started the chemo - because they weren't trained! You wouldn't get that at Tesco they'd be asking for multi-skillers to go to the checkouts when a queue forms.